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Chota® Outdoor Gear
PO Box 31137
Knoxville, TN 37930
Chota® Outdoor Gear
2926-A Byington Solway Rd.
Knoxville, TN 37931
Chota® Outdoor Gear warrants that all of its products will be free from any defects in materials or workmanship for a period of one year from the date of purchase. If the product is defective within the terms and conditions of this warranty, Chota® Outdoor Gear will repair or replace the product at its option.
When returning any product to Chota® Outdoor Gear for any reason, you must first obtain a Return Authorization number (RA#) from Chota® Customer Service. The RA# will be your tracking number. Any products returned to Chota® without RA # will be returned to sender.
Any non-defective product returns/exchanges must be given prior authorization by Chota® Outdoor Gear and the product must be in unused, saleable condition (in the original packaging with all tags attached). All Chota® Outdoor Gear products returned in unused, saleable condition within Thirty (30) days from date of purchase are eligible for a full refund of the purchase price. All shipping charges are non-refundable.
All Closeout items are sold “AS IS” and cannot be returned!
Returns should be sent to:
Chota® Outdoor Gear
2926-A Byington Solway Road
Knoxville, TN 37931
If you receive products that were damaged during shipping, we ask that you contact our Customer Service department immediately. We are available Monday through Friday, 9 a.m. to 5 p.m. (Eastern Time) by phone—877.GO.CHOTA (877.462.4682)—or email—email@example.com.
If we make an error fulfilling your order, we ask that you contact our Customer Service department immediately. We are available Monday through Friday, 9 a.m. to 5 p.m. (Eastern Time) by phone—877.GO.CHOTA (877.462.4682)—or email—firstname.lastname@example.org.
Chota® Outdoor Gear will make every effort to ship your order within 24 hours. UPS Ground and USPS Priority mail service are the most commonly used shipping methods. If you have questions about shipping your order, you can contact customer service Monday through Friday, 9 a.m. to 5 p.m. (Eastern Time) by phone—877.GO.CHOTA (877.462.4682)—or email—email@example.com.
All Canadian shipments will be sent USPS Priority Mail unless otherwise requested. Transit time is 4-10 days. Shipments to Canada are subject to duties and taxes. All duties, taxes and brokers’ fees are the customer’s responsibility.
All international order (outside the U.S. and Canada) shipping costs are quoted for best rates. You will be contacted by Chota® Outdoor Gear prior to shipment with a shipping total and approximate transit time. International orders are subject to duties, taxes and brokers’ fees. All duties and taxes are the customer’s responsibility.
East Coast – 1-3 business days
Central U.S. – 3-5 business days
West Coast – 5-8 business days
UPS Next Day available only in continental U.S., but does not include Saturday or Sunday delivery. All Next Day and 2nd Day UPS orders must be received by 2:00 PM EST. Orders received after 2:00 PM will be processed the following business day. *Note: A street address is required for UPS shipment; PO Box addresses are not eligible for UPS shipment.
East Coast – 3-5 business days
Central U.S. – 5-8 business days
West Coast – 8-10 business days
Transit times for Alaska and Hawaii are 10-12 days.
By using the Chota® Outdoor Gear Web site, you also represent that you are at least 18 years old, or you are at least the minimum legal age to enter into a contract in the jurisdiction in which you are using the Chota® Outdoor Gear Web site.
In addition, when you use any current or future version of the Chota® Outdoor Gear Web site, you also will be subject to the terms and conditions of this Agreement.
We may, from time to time, modify the terms of this Agreement. When we make changes, we will post those changes here. Your use of the Chota® Outdoor Gear Web site following any such modification constitutes your agreement to the terms of the modified Agreement.
The Chota® Outdoor Gear Web site may contain hyperlinks (“links”) to Web Sites operated by persons or entities other than Chota® Outdoor Gear. We provide such links for your reference and convenience only.
A link from Chota® Outdoor Gear to a third-party Web Site does not imply or mean that we endorse the content on that third-party Web Site or the operator or operations of that Web Site. You are solely responsible for determining the extent to which you use any content at any third party Web Sites to which you might link from the Chota® Outdoor Gear Web site.
CHOTA® OUTDOOR GEAR IS NOT RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGES INCURRED AS A RESULT OF ANY DEALINGS WITH ANY THIRD-PARTY WEB SITE, ANY MERCHANT OR OPERATOR OF A THIRD-PARTY WEB SITE, OR ANY OTHER PERSON WITH WHOM YOU ENGAGE IN ANY TRANSACTION.
All information gathered by Chota® Outdoor Gear on this Web site is used for the sole purpose of completing your transaction. Information such as name, address, phone number, email address etc., is considered confidential information.
We do not share any of your information with any outside agency. We may use this information to notify you of special offers from Chota® Outdoor Gear that may be of interest to you in the future.
We encourage your comments on Chota® Outdoor Gear’s various blogs and social media pages, and we hope you will participate in our online community. While we welcome your participation, please realize that we are unable to respond to every comment that is posted.
Also, due to privacy concerns, we ask that you please refrain from posting comments or questions regarding individual transactions, as these are not appropriate topics for un-secured, public forum electronic communications.
By posting anything on Chota® Outdoor Gear-sponsored social media/networking sites and/or blogs, you are agreeing to give Chota® Outdoor Gear the irrevocable right to reproduce, distribute, adapt, publish, publicly display, edit, modify, delete, translate, create derivative works from, and otherwise use your submission for any purpose, in any form, and on any media.
You also agree that you will not:
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