customer service

Return and Exchange Policy

Once a product has been used it cannot be returned!

Chota® Outdoor Gear hopes that you will not have a need to return your products to us. However, we know that life happens.

When returning any product to Chota Outdoor Gear for any reason you must first obtain a Return Authorization number (RA#) from Chota customer service. The RA# will be your tracking number. Any products returned to Chota without an RA# will be returned to sender.

Exchanges will be made for size(s) if the product is unused and in the original packaging with all tags still attached. The customer is responsible for shipping charges on all returns.

All Sale and Closeout items are "AS IS" and cannot be returned!

All Chota Outdoor Gear products still in the box with original tags can be returned for refund up to Thirty (30) days from date of purchase for a full refund. Shipping charges are non-refundable.

Returns should be sent to:

Chota Outdoor Gear
2926-A Byington Solway Rd
Knoxville, TN 37931

LIMITED 1-YEAR WARRANTY

Chota Outdoor Gear warrants that all of its products will be free from any defects in materials or workmanship for a period of one year from the date of purchase.

If the product is defective and the warranty is in effect within the terms and conditions of this warranty, Chota Outdoor Gear will repair or replace the product or issue a credit memo for the purchase price at its option.

Special Considerations

Shipping damaged products.
If you receive products that were damaged during shipping, we ask that you contact our Customer Service department immediately. Monday through Friday, 9 a.m. to 6 p.m. 877-462-4682

Fulfillment errors.
If we make an error fulfilling your order, we ask that you contact our Customer Service department immediately. Monday through Friday, 9 a.m. to 6 p.m. 877-462-4682

Shipping Guidelines
Chota Outdoor Gear will make every effort to ship your order within 24 hours. UPS Ground and U.S. Postal Service regular and priority mail service are the most commonly used shipping methods. If you have questions about shipping your order, you can contact customer service at: customerservice@chotaoutdoorgear.com.

International orders
All international orders (outside the U.S. and Canada) are quoted for best rates. You will be contacted by Chota Outdoor Gear prior to shipping with a shipping total and approximate transit time. International orders are subject to duties, taxes and brokers' fees. All duties and taxes are the customer's responsibility.

UPS
UPS transit times for ground shipping:

East Coast - 3-5 business days
Central U.S. - 5-8 business days
West Coast - 8-10 business days

UPS Next Day available only in continental U.S.; does not include Saturday and Sunday. Must have street address; no P.O. boxes.
All Next Day and 2nd Day UPS orders must be received by 2:00 PM EST. Orders received after 2:00 PM will be processed the following business day.

US Mail
U.S. mail transit times for regular service:

East Coast - 4-6 business days
Central U.S. - 7-9 business days
West Coast - 10-12 business days

Transit times for Alaska and Hawaii are 12-14 days.

Canadian Shipments
All Canadian shipments will be sent U.S. Priority Mail unless otherwise requested. Transit time is 4-10 days. Shipments to Canada are subject to duties and taxes. All duties, taxes and brokers' fees are the customer's responsibility.

Privacy Policy (for Internet use)
All information gathered on this Web site is used for the sole purpose of completing your transaction. Information such as name, address, phone number, email address etc., is considered confidential information. We do not share any of your information with any outside agency. We may use this information from time to time to notify you of special offers from Chota Outdoor Gear that may be of interest to you.

Security Information
Chota Outdoor Gear uses a secure server to process your order and credit card information. Chota Outdoor Gear uses Cybermerchant software to encrypt your information. Chota Outdoor Gear does NOT share your information with anyone outside of our company.

Contact information:

Phone
877-GO-CHOTA toll free
877-462-4682
865-690-1814 local

Email
customerservice@chotaoutdoorgear.com

Address
Chota Outdoor Gear
PO Box 31137
Knoxville, TN 37930